Skip to Content
The Center for Health Promotion and Prevention Research

Increasing Breast, Cervical, and Colon Cancer Screening and Increasing HPV Vaccination Among the Underserved: A Collaboration with the United Way's 2-1-1 Program

UTHealth collaborated with three 2-1-1 call centers in the Houston area, the Lower Rio Grande Valley and the El Paso area to provide referrals, navigation, and, in some cases, financial assistance to 2-1-1 callers needing breast cancer screening, Pap tests, colorectal cancer screening, HPV vaccination, or smoking cessation. A randomized controlled trial showed that navigation was effective in increasing completion of these behaviors compared to referrals only.

After the trained information specialist attended to the reason for the call, he or she determined the callers' need for these services. Information Specialists then referred callers to service providers. Other trained specialists housed at 2-1-1 provided navigation to the services. It demonstrated the feasibility of researchers collaborating with 2-1-1 systems to reach underserved populations and increase cancer control behaviors.

Callers who agreed to participate responded to a short telephone survey (called a risk assessment) to determine cancer control needs(s) and were enrolled in the program. They then either received cancer control navigation (CCN) or referral only. Research staff conducted follow-up surveys at two time points to see whether participants had completed the needed cancer control behavior, scheduled an appointment, or contacted the referral for the service. A cost effectiveness study was also conducted.

The Cancer Prevention and Research Institute of Texas funded this program from 2010 to 2016.

Participants completed 3,067 screenings and 276 vaccinations.

2-1-1 Call Center Operator  United Way 2-1-1 Call Center Operator   2-1-1 Call Center Operator1  United Way 211 Call Center Operator

United Way 2-1-1 Call Center

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - November

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - November

1/13/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes November 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - September/October

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - September/October

12/17/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes September and October 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - August

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - August

10/12/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes August 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - July

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - July

9/28/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes July 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - June

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - June

9/8/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes June 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - May

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Report - May

8/12/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19. This work expands on that report and analyzes May 2020 data.

Thumbnail image for COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Summary Report - March/April

COVID-19 Food Needs In Travis County 2-1-1 Call Analysis Summary Report - March/April

7/8/2020 - In early April 2020, the City of Austin Office of Sustainability reached out to Dell Medical School and UTHealth School of Public Health in Austin for assistance in identifying areas where there are unmet food needs in Austin pertaining to COVID-19.

Thumbnail image for UTHealth, 2-1-1 collaboration improves cancer control, prevention outcomes

UTHealth, 2-1-1 collaboration improves cancer control, prevention outcomes

A partnership that added health navigation services to 2-1-1 call centers helped a significant number of underserved Texans receive cancer control or prevention measures such as Pap tests and smoking cessation help, according to research from The University of Texas Health Science Center at Houston (UTHealth).